Readings can be reported on the last 3 working days of the month for gas and on the last calendar day of the month for electricity.
You can submit your self-metering readings in the dedicated section of the Customer Area, Online Support, or by contacting our toll-free number 800.93.93.00 on dedicated days.
Issued invoices, including detailed descriptions, are always available in the Customer Area.
Le segnalazioni scritte possono essere inviate ai seguenti recapiti:
I reclami possono essere inviati utilizzando apposito modulo messo a disposizione nella sezione Modulistica di Servizio. Se non viene utilizzato il modulo, nel reclamo devono obbligatoriamente essere indicati i seguenti elementi minimi che permettono l’identificazione del cliente:
CMOR is the Italian acronym for Corrispettivo di MORosità (Arrears Fee). It represents an outstanding debt with the previous utility provider at the time of the transition to Duferco Energia. As stipulated by the Italian Regulatory Authority for Energy, Networks and the Environment (Autorità di Regolazione per Energia Reti e Ambiente – ARERA), the new suppliers inherit the debts accrued with the previous utility provider.
If you have already sent the your previous provider proof of payment, urge them to close your file.
Invoices can be paid via:
You can check the status of previous payments either in the invoice section of the Customer Area, or on the first page of the invoices themselves, in the payment method section.
You can submit a request for invoice deferment, before the invoice is due, by email to dilazioni@dufercoenergia.com or by contacting our Online Support.
As per ARERA Resolution Arg/elt/104/11, you can express your wish to reconsider by sending a registered letter with return receipt to:
Duferco Energia – Via Paolo Imperiale, 4 – 16126 Genova;
or via certified email (PEC) to clienti.dufercoenergia@pec.duferco.it within 10 calendar days from the date of subscription (14 days you have an household utility contract). The communication must obligatorily contain the end customer personal details and those relating to the supply. Failure to provide such information will result in the request not being accepted.
Before moving out of a household, you must remember to apply for utility termination resulting in meter shutdown (Attention! Meter shutdown must be applied for while you still have access to the apartment/house).
The request can be made by filling out the form below which should be returned, together with your ID, by fax to +39 010.27.560.460, or by PEC to clienti.dufercoenergia@pec.duferco.it or by mail to:
Duferco Energia – Via Paolo Imperiale, 4 – 16126 Genova.
Download the meter shutdown form for electricity or gas.
To request an increase or decrease in the power of your meter, simply fill out the form below and send it, along with your ID, by fax to +39 010.27.560.460, or via certified email (PEC) to clienti.dufercoenergia@pec.duferco.it
Download the form for No-Switch practices for electricity or natural gas.
Request Online Support
Download the form for No-Switch practices for electricity or natural gas.
Request Online Support
In your invoice, you can find all the items’ descriptions in the Reading guide and in the two electricity and gas glossaries
To change the name of the holder of an active supply, you will need to apply for a contract transfer by requesting the appropriate forms via our Online Support or by calling our customer service at the toll-free number 800.93.93.00
To change the name of the holder of a supply and simultaneously request its reactivation, you must apply for a contract takeover. You can request the relevant forms via our Online Support or by calling our customer service at the free-toll number 800.93.93.00.
As per Resolution by the Italian Regulatory Authority for Energy, Networks and the Environment (Autorità di Regolazione per Energia Reti e Ambiente – ARERA), you must give a notice of:
The calculation starts from the first day of the month following the month in which the supplier received the notice of termination.
No, starting with the bill following activation, you will receive only the Duferco Energia bill; the old supplier may send you a settlement bill, if any.
With the rise of new technologies, scam attempts have become increasingly widespread. They are perpetrated via the Internet, email, SMS or telephone, with the aim of soliciting payments, collecting personal and sensitive data, and activating unsolicited services.
In case of suspicious communications, pay attention to:
You can request to change them from the Customer Area, by submitting the request to the Online Support, or by sending your change request by Fax to +39 010.27.560.460 (always indicating the customer number and attaching your ID)
You can request to change it from the Customer Area, by submitting the request to our Online Support, or by sending the change request by Fax to +39 010.27.560.460 (always indicating the customer number and attaching your ID)
